📬 H13 CONTACT — GET IN TOUCH

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We're here to help — faster than a Solana block. Whether you have a question, feedback, or just want to say hello, we'll get back to you within 24 hours (usually much sooner).

Support Team Online Response Within 4 Hours

Get in Touch

support@h13crypto.app

For all general inquiries

Phone

+61 (0)3 9467 3283

Mon–Fri, 10am–5pm AEST

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Business Hours

Monday – Friday

10:00 – 17:00 AEST (Melbourne)

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We'll never share your email. You'll receive a reply within 24 hours.

01. Before You Contact Us

Many questions have instant answers. Check these first — you might find your answer without waiting for a reply.

First, try logging out completely and back in. If that fails, use the "Forgot Password" link on the login page. If you still can't get in, email us with your username (never your password).

Usually this is a browser cache issue. Clear your cache, or try incognito mode. If the problem persists, include your browser version and a screenshot when you contact us.

Include: (1) what you were trying to do, (2) what happened instead, (3) your browser and version, (4) a screenshot if possible. This helps us fix it faster.

Legal & compliance education is available inside your account after login for complete Australian crypto compliance education — AFCA, ATO, AUSTRAC, and ASIC guidance.

No. H13 Crypto never asks for or stores your real exchange API keys. All trading happens with virtual balance inside our secure sandbox. See our Trust & Security page for details.

Register through the Student Register page. You'll need a valid student email. Once verified, your account is upgraded automatically.

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01. Before You Contact Us

02. Platform Status