How H13Crypto protects your personal data and privacy. Read our comprehensive
privacy policy covering data collection, storage, and your rights under the
Australian Privacy Principles.
Last updated: April 12, 2026
📋 Privacy Policy Updated (April 12, 2026)
We've enhanced our Privacy Policy to comply with Australian Privacy Principles. Review the changes →
SECTION 01
01. Our Commitment to Your Privacy
At h13crypto (operated by Innerzcity Pty Ltd, ABN: 67 096 562 613), we believe that learning to trade should be a safe and enjoyable experience. Your privacy is at the core of how we build our platform.
We collect only the information necessary to provide our educational service. We never sell or trade your personal data. We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
SECTION 02
02. What Information We Collect
We collect minimal information to operate the platform and improve your experience:
Account Information
Username, email address, full name – for login, account management, and notifications.
Mobile phone number (optional) – for two-factor authentication (2FA) if you choose to enable it.
Payment Information
When you purchase a subscription or virtual balance refill, payments are processed securely by Stripe.
We do not store your credit card or banking details on our servers. Stripe handles all PCI-compliant payment processing.
Usage Data
Simulated trading activity, selected coins, alert settings, and dashboard preferences.
Progress through educational modules, quest completions, and earned badges.
This data is never shared with third parties and is used only to improve your learning experience.
Technical Data
IP address, browser type, device information, and access times – used only for security, analytics, and platform optimization.
Cookies
We use essential cookies to keep you logged in and remember your preferences (e.g., dark mode, language).
No tracking or advertising cookies are used.
🔒 What We DO NOT Collect:
Government ID or passport scans (no KYC required)
Real cryptocurrency wallet addresses or private keys
Bank account details
Real trading history on external exchanges
Biometric data (fingerprints, facial recognition)
SECTION 03
03. How We Use Your Information
Your data helps us deliver a better learning experience:
Create and manage your account – registration, login, and profile management.
Provide the simulated trading environment – track your virtual positions, trades, and balance.
Send important service updates – subscription reminders, platform improvements, and security alerts.
Improve the platform – analyze how users interact with features to enhance usability.
Comply with legal obligations – record‑keeping for Australian tax purposes (e.g., transaction logs).
Prevent abuse – detect and prevent fraudulent or prohibited activities.
SECTION 04
04. Legal Basis for Processing (Australian Privacy Principles)
Under the Australian Privacy Principles (APPs), we process your personal information only where:
Consent: You have provided clear consent (e.g., registration, marketing opt-ins).
Contractual necessity: Processing is necessary to provide the services you requested.
Legal obligation: We are required to retain records for tax or regulatory purposes.
Legitimate interests: We have a legitimate business interest in improving platform security and user experience.
SECTION 05
05. Disclosure of Information
We never sell your personal information. We may share limited data only in these circumstances:
Service Providers: Stripe (payment processing) and our hosting provider (Australian VPS). They are bound by strict confidentiality agreements.
Legal Requirements: If required by law or to protect the rights, property, or safety of h13crypto, our users, or others (e.g., responding to a court order or regulatory request from AUSTRAC, ASIC, or the ATO).
Business Transfers: In the unlikely event of a merger or acquisition, your data would remain protected under the same privacy commitments.
We do not share data with advertising networks, data brokers, or marketing platforms.
SECTION 06
06. Data Security
We use industry‑standard security measures to protect your information:
Encryption: All connections are encrypted with TLS/SSL (HTTPS).
Password Security: Passwords are hashed using PBKDF2 (bcrypt/scrypt) – never stored in plain text.
Access Controls: Our servers are located in Australia with strict access controls and firewalls.
Two-Factor Authentication (2FA): Optional but strongly recommended for account security.
Regular Updates: We continuously monitor and improve our security safeguards.
SECTION 07
07. Data Retention and Deletion
We retain your personal information only as long as necessary:
Active accounts: Data is retained while your account is active.
Inactive accounts: After 12 months of inactivity, we may delete or anonymize your data.
Legal retention: Transaction logs and records may be retained for up to 5 years for Australian tax and regulatory compliance.
Upon request: You may request deletion of your account and associated data (subject to legal retention requirements).
⚠️ Important Note on Simulated Data:
All trading data is stored in our private database. Unlike real blockchain transactions, your simulated trading history can be deleted upon account closure.
SECTION 08
08. Your Rights & Choices (Australian Privacy Principles)
Under the Australian Privacy Principles (APPs), you have the following rights:
Right to Access: You can view and update your account information at any time in Settings.
Right to Correction: You may correct inaccurate or outdated information.
Right to Deletion: Contact us to request deletion of your account and associated data.
Right to Opt-Out: You can disable email notifications in your Settings.
Right to Lodge a Complaint: If you believe we have mishandled your data, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Preference cookies: Remember your settings (e.g., dark mode, language).
Security cookies: Help detect and prevent fraud.
We do not use tracking cookies, advertising cookies, or third-party analytics cookies (e.g., Google Analytics).
Most browsers allow you to block cookies, though some platform features may not work as intended.
SECTION 10
10. Overseas Disclosure
Our servers are hosted in Australia. Some service providers (such as Stripe) may process data outside Australia, but they are bound by data protection agreements that comply with Australian Privacy Principles.
We do not transfer your data to countries with inadequate privacy protections.
SECTION 11
11. Children's Privacy
Our platform is intended for users aged 18 and over. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal data, please contact us so we can remove it.
SECTION 12
12. Changes to This Policy
We may update this Privacy Policy occasionally to reflect improvements or legal requirements. We will notify you of significant changes via:
Email notification (if you have opted in)
A prominent notice on the platform
Updating the "Last updated" date at the top of this page
SECTION 13
13. Notifiable Data Breaches (NDB) Scheme
Under Australian law, we are required to notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if a data breach is likely to result in serious harm. We have procedures in place to detect, investigate, and report data breaches in accordance with the Notifiable Data Breaches (NDB) scheme.
SECTION 14
14. Contact Us
Questions, concerns, or just want to say hello? We'd love to hear from you.
This Privacy Policy is for informational purposes only and does not constitute legal advice. Users should consult their own legal advisor for any questions regarding their privacy rights.